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Luxury Transportation Safety Policies
operating authority's zero-tolerance policy for intoxicating substances
At The One Luxury Transportation LLC, we uphold a strict zero-tolerance policy regarding the use of alcohol and any intoxicating substances in all our luxury transportation services. The possession, consumption, or intoxication of alcohol or illegal substances is strictly prohibited. Our drivers are expressly banned from using intoxicating substances while providing transportation services, ensuring compliance with Dallas transportation regulations.
If you have a reasonable suspicion that your driver was under the influence of intoxicating substances or alcohol during your service, please report the incident immediately to claims@theoneluxury.vip or call (469) 449-5300. For further concerns, you can also reach out to the City of Dallas code compliance services at 214-670-3161 or via email at transportationregulation@dallascityhall.com.
City of dallas oridnance 29696 - report claims
To submit a complaint regarding ADA compliance or transportation services related to Dallas transportation regulations, please dial 311 on your phone. This line also addresses concerns under the city's zero-tolerance policy, including issues related to luxury transportation services.
operating authority's contact information
Alexis Figueroa Phone: (469) 449-5300 email: info@theoneluxury.vip. Our luxury transportation services are fully compliant with ADA regulations and meet Dallas transportation regulations, ensuring a seamless experience. We uphold a strict zero-tolerance policy to guarantee the highest level of service and safety in all our transportation services.
ada compliance
Wheelchair-accessible vehicles that adhere to ADA compliance are available upon request for our luxury transportation services. Please inform us during the initial contact and booking process to ensure appropriate accommodations are made in accordance with Dallas transportation regulations and our zero-tolerance policy.
vehicle care and cleaning policy
Vehicle Care & Cleaning Policy
Effective Date: March 2026
The One Luxury Transportation
At The One Luxury Transportation, we pride ourselves on providing a premium, clean, and comfortable experience for every client, while strictly adhering to ADA compliance and Dallas transportation regulations. To maintain the highest standards of luxury and cleanliness, the following Vehicle Care & Cleaning Policy applies to all our luxury transportation services.
1. Client Responsibility
Passengers are expected to treat all vehicles with respect and care. Any misuse, mess, or damage caused during a ride may result in additional fees under our zero-tolerance policy.
2. Situations Requiring Additional Cleaning or Detailing
A detailing or cleaning fee will be charged if the vehicle requires professional cleaning due to, but not limited to:
- Spills of food or beverages
- Stains on seats, carpets, or interior surfaces
- Trash or debris left behind
- Strong odors (including smoke or other substances). Smoking is prohibited.
- Bodily fluids (including but not limited to vomit)
- Damage caused by pets (if permitted)
- Any condition requiring deep cleaning or sanitation
3. Cleaning & Detailing Fees
- Standard Cleaning Fee: $50 – $150
- Deep Cleaning/Detailing Fee: $150 – $500+
- Damage Repair Costs: Charged based on severity and repair estimate
Fees will be determined based on the extent of cleaning or repair required and may include downtime costs if the vehicle is temporarily out of service.
4. Immediate Charges & Payment Authorization
By booking with The One Luxury Transportation, you authorize us to charge the payment method on file for any applicable cleaning or damage fees incurred during your ride, as specified by our transportation services policy.
5. Reporting & Documentation
All incidents will be documented by the driver and/or company staff.
Photos or videos may be taken as evidence of the condition.
Clients may request documentation related to the charge.
6. Prohibited Activities
The following are strictly prohibited in all vehicles:
- Smoking or vaping
- Illegal substances
- Intentional damage or reckless behavior
- Any activity that compromises vehicle cleanliness or safety
Violation of these rules will result in immediate termination of the ride without refund and may include additional charges.
7. Right to Refuse Service
The One Luxury Transportation reserves the right to refuse or terminate service to any passenger who is acting in a manner that may result in damage to the vehicle or discomfort to the driver.
8. Agreement to Terms
By using our services, you agree to comply with this Vehicle Care & Cleaning Policy and accept responsibility for any fees resulting from improper use of the vehicle.
9. Contact Information
If you have any questions regarding this policy, please contact:
The One Luxury Transportation
Email: info@theoneluxury.vip
Phone: (469) 449-5300
refund and cancellation policy
Refund & Cancellation Policy
Effective Date: March 2026
The One Luxury Transportation
At The One Luxury Transportation, we are dedicated to providing reliable, high-quality luxury transportation services that adhere to all Dallas transportation regulations and ADA compliance. This Refund & Cancellation Policy outlines the terms under which refunds, credits, and cancellations are managed for all transportation bookings.
1. Booking Confirmation
All reservations are confirmed once payment is received and a confirmation has been issued. Clients are responsible for reviewing all booking details for accuracy.
2. Cancellation Policy
Standard Reservations
Cancellations made 24 hours or more before the scheduled pickup time:
Eligible for a full refund
Cancellations made less than 24 hours before pickup:
Subject to a 50% cancellation fee
"Last-Moment" Cancellations
Cancellations made within 2 hours of the scheduled pickup:
Non-refundable
3. No-Show Policy
A booking is considered a no-show if:
The passenger does not arrive at the pickup location within the allotted wait time
The client cannot be reached using the contact information provided
No-shows are non-refundable and charged at 100% of the booking rate, reflecting our zero-tolerance policy.
4. Wait Time Policy
A complimentary wait time of 15 minutes is included for standard pickups.
For airport transfers, a complimentary wait time of 30 minutes is included.
Additional wait time may be charged at an hourly or per-minute rate. Extended delays may be treated as a cancellation or no-show.
5. Service Interruptions & Company-Initiated Cancellations
If The One Luxury Transportation must cancel a booking due to unforeseen circumstances (e.g., vehicle issues, weather, or emergencies), clients will receive:
A full refund, or
The option to reschedule at no additional cost.
6. Refund Processing
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for processing, depending on your financial institution.
7. Non-Refundable Services
The following services are generally non-refundable:
Completed rides
Last-moment cancellations (within 3 hours)
No-show bookings
Additional charges incurred during service (e.g., wait time, cleaning fees)
8. Modifications & Rescheduling
Changes requested 24 hours or more in advance may be accommodated without penalty, subject to availability. Changes requested within 24 hours may incur additional fees.
9. Special Event & Group Bookings
For large events, special occasions, or group transportation:
A non-refundable deposit may be required.
Cancellation terms may vary and will be outlined at the time of booking.
10. Dispute Resolution
If you believe you were charged in error, please contact us within 48 hours of your ride. We will review all relevant information and respond promptly.
11. Contact Information
For cancellations, refunds, or questions, contact:
The One Luxury Transportation
Email: info@theoneluxury.vip
Phone: (469) 449-5300
12. Agreement to Terms
By booking with The One Luxury Transportation, you agree to this Refund & Cancellation Policy.
privacy policy
Effective Date: March 2026
The One Luxury Transportation
At The One Luxury Transportation, we value your privacy and are committed to protecting your personal information in accordance with Dallas transportation regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our luxury transportation services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and payment information
- Pickup and drop-off locations
Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage data (cookies, analytics)
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our transportation services
- Process bookings and payments
- Communicate with you (confirmations, updates, support)
- Improve our website and customer experience
- Ensure safety and prevent fraud, in line with our zero-tolerance policy
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Trusted service providers (payment processors, booking platforms)
- Drivers or partners to fulfill your ride
- Law enforcement if required by law
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Remember your preferences
You can choose to disable cookies through your browser settings.
5. Data Security
We implement appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletions
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
The One Luxury Transportation
Email: info@theoneluxury.vip
Phone: (469) 449-5300
11. Consent
By using our website and services, you consent to the terms of this Privacy Policy.