Refund & Cancellation Policy
Effective Date: March 2026
The One Luxury Transportation
At The One Luxury Transportation, we are dedicated to providing reliable, high-quality luxury transportation services that adhere to all Dallas transportation regulations and ADA compliance. This Refund & Cancellation Policy outlines the terms under which refunds, credits, and cancellations are managed for all transportation bookings.
1. Booking Confirmation
All reservations are confirmed once payment is received and a confirmation has been issued. Clients are responsible for reviewing all booking details for accuracy.
2. Cancellation Policy
Standard Reservations
Cancellations made 24 hours or more before the scheduled pickup time:
Eligible for a full refund
Cancellations made less than 24 hours before pickup:
Subject to a 50% cancellation fee
"Last-Moment" Cancellations
Cancellations made within 2 hours of the scheduled pickup:
Non-refundable
3. No-Show Policy
A booking is considered a no-show if:
The passenger does not arrive at the pickup location within the allotted wait time
The client cannot be reached using the contact information provided
No-shows are non-refundable and charged at 100% of the booking rate, reflecting our zero-tolerance policy.
4. Wait Time Policy
A complimentary wait time of 15 minutes is included for standard pickups.
For airport transfers, a complimentary wait time of 30 minutes is included.
Additional wait time may be charged at an hourly or per-minute rate. Extended delays may be treated as a cancellation or no-show.
5. Service Interruptions & Company-Initiated Cancellations
If The One Luxury Transportation must cancel a booking due to unforeseen circumstances (e.g., vehicle issues, weather, or emergencies), clients will receive:
A full refund, or
The option to reschedule at no additional cost.
6. Refund Processing
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for processing, depending on your financial institution.
7. Non-Refundable Services
The following services are generally non-refundable:
Completed rides
Last-moment cancellations (within 3 hours)
No-show bookings
Additional charges incurred during service (e.g., wait time, cleaning fees)
8. Modifications & Rescheduling
Changes requested 24 hours or more in advance may be accommodated without penalty, subject to availability. Changes requested within 24 hours may incur additional fees.
9. Special Event & Group Bookings
For large events, special occasions, or group transportation:
A non-refundable deposit may be required.
Cancellation terms may vary and will be outlined at the time of booking.
10. Dispute Resolution
If you believe you were charged in error, please contact us within 48 hours of your ride. We will review all relevant information and respond promptly.
11. Contact Information
For cancellations, refunds, or questions, contact:
The One Luxury Transportation
Email: info@theoneluxury.vip
Phone: (469) 449-5300
12. Agreement to Terms
By booking with The One Luxury Transportation, you agree to this Refund & Cancellation Policy.
