Effective Date: March 2026
The One Luxury Transportation
At The One Luxury Transportation, we take pride in delivering a premium, clean, and comfortable experience for every client. To uphold our high standards in luxury transportation, our Vehicle Care & Cleaning Policy applies to all bookings made with us.
I. Client Responsibility
Passengers are expected to treat all vehicles with the utmost respect and care. Any misuse, excessive mess, or damage caused during a ride may lead to additional fees as outlined in our cleaning policy.
II. Situations Requiring Additional Cleaning or Detailing
A detailing or cleaning fee will be charged if the vehicle necessitates professional cleaning due to, but not limited to:
- Spills of food or beverages
- Stains on seats, carpets, or interior surfaces
- Excessive trash or debris left behind
- Strong odors (including smoke or other substances)
- Bodily fluids (such as vomit)
- Damage caused by pets (if permitted)
- Any condition requiring deep cleaning or sanitation
III. Cleaning & Detailing Fees
- Standard Cleaning Fee: $50 – $150
- Deep Cleaning/Detailing Fee: $150 – $500+
- Damage Repair Costs: Charged based on severity and repair estimate
Fees will be assessed based on the extent of cleaning or repair required and may include downtime costs if the vehicle is temporarily out of service.
IV. Immediate Charges & Payment Authorization
By booking with The One Luxury Transportation, you authorize us to charge the payment method on file for any applicable cleaning policy-related charges or damage fees incurred during your ride.
V. Reporting & Documentation
All incidents will be documented by the driver and/or company staff, and photos or videos may be taken as evidence of the vehicle's condition. Clients may request documentation related to any charges.
VI. Prohibited Activities
The following activities are strictly prohibited in all vehicles to ensure vehicle care and safety:
- Smoking or vaping
- Illegal substances
- Intentional damage or reckless behavior
- Any activity that jeopardizes vehicle cleanliness or safety
Violations of these rules will result in immediate termination of the ride without refund and may incur additional charges.
VII. Right to Refuse Service
The One Luxury Transportation reserves the right to refuse or terminate service to any passenger whose behavior may lead to damage to the vehicle or discomfort to the driver.
VIII. Agreement to Terms
By utilizing our services, you agree to adhere to this Vehicle Care & Cleaning Policy and accept responsibility for any fees stemming from improper use of the vehicle.
IX. Contact Information
For any questions regarding this policy, please reach out to:
The One Luxury Transportation
Email: info@theoneluxury.vip
Phone: (469) 449-5300
