Vehicle Care and Cleaning Policy | The One Luxury Transportation

Effective Date: March 2026

The One Luxury Transportation

At The One Luxury Transportation, we take pride in delivering a premium, clean, and comfortable experience for every client. To uphold our high standards in luxury transportation, our vehicle care and cleaning policy applies to all bookings made with us.

I. Client Responsibility

Passengers are expected to treat all vehicles with the utmost respect and care. Any misuse, excessive mess, or damage caused during a ride may lead to additional fees as outlined in our cleaning policy.

II. Situations Requiring Additional Cleaning or Detailing

A detailing or cleaning fee will be charged if the vehicle necessitates professional cleaning due to, but not limited to:

- Spills of food or beverages

- Stains on seats, carpets, or interior surfaces

- Excessive trash or debris left behind

- Strong odors (including smoke or other substances)

- Bodily fluids (such as vomit)

- Damage caused by pets (if permitted)

- Any condition requiring deep cleaning or sanitation

III. Cleaning & Detailing Fees

- Standard Cleaning Fee: $50 – $150

- Deep Cleaning/Detailing Fee: $150 – $500+

- Damage Repair Costs: Charged based on severity and repair estimate

Fees will be assessed based on the extent of cleaning or repair required and may include downtime costs if the vehicle is temporarily out of service.

IV. Immediate Charges & Payment Authorization

By booking with The One Luxury Transportation, you authorize us to charge the payment method on file for any applicable charges related to our cleaning policy or damage fees incurred during your ride.

V. Reporting & Documentation

All incidents will be documented by the driver and/or company staff, and photos or videos may be taken as evidence of the vehicle's condition. Clients may request documentation related to any charges.

VI. Prohibited Activities

The following activities are strictly prohibited in all vehicles to ensure vehicle care and safety:

- Smoking or vaping

- Illegal substances

- Intentional damage or reckless behavior

- Any activity that jeopardizes vehicle cleanliness or safety

Violations of these rules will result in immediate termination of the ride without refund and may incur additional charges.

VII. Right to Refuse Service

The One Luxury Transportation reserves the right to refuse or terminate service to any passenger whose behavior may lead to damage to the vehicle or discomfort to the driver.

VIII. Agreement to Terms

By utilizing our luxury transportation services, you agree to adhere to this vehicle care and cleaning policy and accept responsibility for any fees stemming from improper use of the vehicle.

IX. Contact Information

For any questions regarding this policy, please reach out to:

The One Luxury Transportation

Email: info@theoneluxury.vip

Phone: (469) 449-5300